With the reopening of your practice, everyone will undoubtedly be asking new questions. How do you ensure that your team is ready to answer questions from patients? Try this free guide.
LionSpeak, a leading communications coaching company, has published a free guide to help practices during this reopening process. Here are some of the topics included in the 11 page guide:
• Preparing for patient questions
• Answering safety and infection control questions
• Addressing financial questions
• Handling questions about scheduling and/or treatment
• Patient outreach before and after returning to work
We encourage you to use the free guide to ease the stresses of your patients and staff to help ensure a successful reopening of your practice.
We are not being paid – or even asked – to post this information, we simply find it to be valuable, free information and want to share it with you.