When a new patient calls, are you confident your front desk is handling everything correctly? Secret shopper calls can help you find out.

In today’s Beyond Bitewings episode, the team at Edwards & Associates is finding out how well your front desk team is handling new patient calls, and the results may surprise you.

Are they collecting information to reach back out to people who don’t schedule an appointment? Are they simply answering questions or going above and beyond? Are they leaving potential patients on hold for long periods of time? Are they even answering the phone?

In this episode, you’ll get a behind-the-scenes look at a few actual secret shopper calls and hear first-hand how to improve your process and how little things can make a big difference in getting new patients and growing your practice. Curious how your team measures up in comparison? Make sure you listen!

If you have specific questions about this episode or if you’d like to have your question answered on a future podcast, please make sure to reach out to the Edwards & Associates team. Or contact any one of the excellent ADCPA affiliates across the nation at www.ADCPA.org.