In this episode of Beyond Bitewings, Robert and Ash discuss the changes you can make in your business to improve patient experience. Consequently creating a friendly environment where the patients look forward to coming back and actively refer others to your practice. Don’t forget it costs much less to retain an existing patient than to bring a new one in.
They also talk about training your staff to build relationships with patients. This is key because people do business with those they know, like and trust. The more they feel they know you, the more they’ll trust your recommendations, and keep those regular appointments on their schedule.
The discussion covers, ‘why you should also focus on your staff experience’, as this can help your bottom line in several ways. If your staff is happy, your patients will resonate with that energy and will also be happy. Not to mention the reduction in costs as it will help increase your attrition rate, which will cut down on hiring and training costs.
You mustn’t constantly focus on just the numbers. Although they are very important, other factors impact those numbers outside of just cost and revenue.
If you have specific questions about improving your patient experience, or if you’d like to have another question answered on a future podcast, please reach out to the Edwards & Associates team.